Support / How to get a support
1. Product Manual
The first step is to review the Product manual, brochures and tutorials available at JeraSoft's Support Desk in Downloads section. The manual contains detailed steps of how to use the product and definition to all specified terms and Product's features, while the tutorial movies give answers to most basic questions that may arise.
2. Knowledgebase
If the issue persists, the next step should be to review the Knowledgebase available at JeraSoft's Support Desk. The Knowledgebase contains categorized listing of numerous articles and most commonly asked questions.
3. Contact Support Team
The last resort should be to contact the support team directly. All support requests are treated on the basis of severity. General questions are answered within a period of 1 business day whereas any potential bug reports can take anywhere between 2-5 business days to diagnose, replicate and resolve. A JeraSoft support team representative is online at 10AM — 4PM (in GMT+00 timezone) and is available via Live Support Chat. At other times you can submit a ticket from Product's support page at JeraSoft's Support Desk.
