We take care of you, so you can take care of your customers.
Our experienced team of support engineers is always here to help you with any technical question or issue. That includes anything from “how to” all the way to complex custom development projects. We view our support offering as a partnership with you, the customer. Our team helps you run and maintain your JeraSoft Billing System which, in turn, lets you concentrate on business.
JeraSoft’s Support Subscription consists of general support services, consultations, and help in configuring all version updates. Additionally, it includes consultations and helps with custom integrations with our APIs. Therefore, it is very useful for clients who are going to use application servers and their own web portals to provide innovative and flexible services to their customers.
Support service is available on a 24/7 basis via our ticketing system or email and during regular business hours via phone or real-time chat software. This puts JeraSoft well above industry standards of email-only support.
We feel that access to our 24/7 support is the most important reason to own the JeraSoft Billing System for telecom and service providers.
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